{"id":992,"date":"2026-01-01T03:09:17","date_gmt":"2026-01-01T03:09:17","guid":{"rendered":"https:\/\/isefconsult.com\/careers\/?post_type=jobpost&p=992"},"modified":"2026-01-21T03:30:35","modified_gmt":"2026-01-21T03:30:35","slug":"customer-support-officer","status":"publish","type":"jobpost","link":"https:\/\/isefconsult.com\/careers\/jobs\/customer-support-officer\/","title":{"rendered":"Customer Support Officer"},"content":{"rendered":"\t\t
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Nature of Business:<\/strong>
Transportation<\/p>

Reports to:<\/strong>
Operations Manager<\/p>

Job Description<\/strong><\/p>

Provides front-line support to riders and drivers, ensuring excellent customer experience.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Major Responsibilities<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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  1. Respond to customer inquiries via phone, app, or email<\/p><\/li>

  2. Resolve ride issues, complaints, and disputes<\/p><\/li>

  3. Escalate complex issues appropriately<\/p><\/li>

  4. Maintain accurate support records<\/p><\/li>

  5. Ensure customer satisfaction and retention<\/p><\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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    Experience & Qualifications<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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    1. SHS, Diploma, or Bachelor\u2019s degree<\/p><\/li>

    2. Experience in customer service is an advantage<\/p><\/li>

    3. Strong communication and problem-solving skills<\/p><\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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      HOW TO APPLY:<\/strong><\/p>

      Send Cover Letter and CV to: info@isefconsult.com<\/a><\/p>

      Or fill the application form below.<\/p>

      Deadline<\/strong>: February 15th, 2026<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

      Nature of Business:Transportation Reports to:Operations Manager Job Description Provides front-line support to riders and drivers, ensuring excellent customer experience. Major Responsibilities Respond to customer inquiries via phone, app, or email Resolve ride issues, complaints, and disputes Escalate complex issues appropriately<\/p>\n","protected":false},"author":1,"featured_media":0,"menu_order":0,"template":"elementor_header_footer","jobpost_category":[34,40],"jobpost_job_type":[35],"jobpost_location":[38],"jobpost_tag":[],"class_list":["post-992","jobpost","type-jobpost","status-publish","hentry","jobpost_category-marketing","jobpost_category-operations","jobpost_job_type-full-time","jobpost_location-sunyani"],"_links":{"self":[{"href":"https:\/\/isefconsult.com\/careers\/wp-json\/wp\/v2\/jobpost\/992","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/isefconsult.com\/careers\/wp-json\/wp\/v2\/jobpost"}],"about":[{"href":"https:\/\/isefconsult.com\/careers\/wp-json\/wp\/v2\/types\/jobpost"}],"author":[{"embeddable":true,"href":"https:\/\/isefconsult.com\/careers\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":4,"href":"https:\/\/isefconsult.com\/careers\/wp-json\/wp\/v2\/jobpost\/992\/revisions"}],"predecessor-version":[{"id":996,"href":"https:\/\/isefconsult.com\/careers\/wp-json\/wp\/v2\/jobpost\/992\/revisions\/996"}],"wp:attachment":[{"href":"https:\/\/isefconsult.com\/careers\/wp-json\/wp\/v2\/media?parent=992"}],"wp:term":[{"taxonomy":"jobpost_category","embeddable":true,"href":"https:\/\/isefconsult.com\/careers\/wp-json\/wp\/v2\/jobpost_category?post=992"},{"taxonomy":"jobpost_job_type","embeddable":true,"href":"https:\/\/isefconsult.com\/careers\/wp-json\/wp\/v2\/jobpost_job_type?post=992"},{"taxonomy":"jobpost_location","embeddable":true,"href":"https:\/\/isefconsult.com\/careers\/wp-json\/wp\/v2\/jobpost_location?post=992"},{"taxonomy":"jobpost_tag","embeddable":true,"href":"https:\/\/isefconsult.com\/careers\/wp-json\/wp\/v2\/jobpost_tag?post=992"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}